Policies

Data Privacy Statement

This Privacy Policy outlines how Matlex Legacy Corporation, operating as Matlex Rubber ("Matlex Rubber", "we", or "us"), with principal address located at Lot 1-7 Brgy. Pag-asa 01, Alapan, Imus, Cavite, Philippines, along with its authorized suppliers and business partners, gathers and handles personal data in connection with our construction materials and rubber supply and manufacturing operations.

Matlex Rubber and its authorized suppliers and business partners recognize the critical importance of personal data managed and utilized in our business operations. Therefore, it is Matlex Rubber's policy and that of its authorized suppliers and business partners to honor, protect, and maintain the data privacy rights of our clients, contractors, suppliers, employees, and stakeholders by adhering to the fundamental principles of transparency, lawful purpose, and proportionality in collecting or processing personal data and/or sensitive personal data in compliance with Republic Act 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

All personal data that we gather will be processed in accordance with applicable law, and we will not utilize or disclose such information to third parties unless permitted by law, authorized through proper consent, or required to fulfill a lawful or stated business purpose related to our construction materials and rubber supply and manufacturing activities.

The terminology used in this Privacy Policy carries the same meaning as defined in the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Policy Effectiveness And Modifications

This Privacy Policy takes effect on [INSERT DATE]. Matlex Rubber reserves the right to update, amend, or modify this Privacy Policy periodically. We will make reasonable efforts to notify affected parties of significant changes through appropriate channels including email notifications, website announcements at our official channels, or direct communication.

Continued engagement with our products and services following notification of policy updates constitutes acceptance of the revised terms.

Data Collection And Processing

Through direct submission and automated systems, we may gather and process the following data categories:

• Full name, birth date, age, gender, marital status, professional background
• Mailing address, email contact, telephone numbers (landline/mobile)
• Product specifications and identification details for purchased construction materials and rubber products

• Network identifiers (IP addresses) when accessing our digital services
• Basic usage analytics including access timestamps and system interactions

We may deploy cookies to enhance user experience when you visit our website. These help us understand how our digital services are used and may improve your browsing experience.

Data Retention Practices

We maintain information according to legal requirements and business necessity for declared purposes. Data may be retained longer when required for legal proceedings or as mandated by industry standards and regulations.

We implement appropriate safeguards to ensure data accuracy, currency, and protection against unauthorized access, tampering, or loss.

Third-Party Information Sharing

We may collaborate with external entities including business partners, service providers, and subcontractors to support our legitimate operations, always in compliance with applicable laws and consent requirements.

Information sharing follows commercial best practices through secure channels (mail, phone, fax, email, electronic messaging) on a need-to-know basis only, with appropriate security measures in place.

External Website Connections

Our digital platforms may link to third-party websites or applications. Unless explicitly stated, Matlex Rubber does not control these external resources. We strongly recommend reviewing the privacy policies of any linked sites to understand their data handling practices.

Information Security Measures

We implement comprehensive technical, organizational, administrative, and physical safeguards to protect personal information from unauthorized access, modification, damage, deletion, misuse, loss, or falsification.

Our security practices undergo regular review and continuous improvement. While we employ commercially reasonable protection methods, we cannot guarantee absolute security of internet-based data transmission, particularly for network services we do not directly provide.

We require third parties receiving shared information to maintain comparable protection standards. We do not sell, distribute, rent, or lease personal information except as outlined in this policy, and we do not share data for third-party direct marketing purposes.

In cases of business acquisition, merger, or insolvency proceedings, personal information may be transferred as part of business assets in accordance with applicable laws.

Data Subject Rights

We acknowledge and respect all data subject rights established under the Data Privacy Act of 2012. We will honor requests for rights exercise that meet legal requirements and criteria, subject to our internal processes and reasonable operational needs.

Contact Information

For questions, concerns, or clarifications regarding this Privacy Policy or our personal information processing practices, please contact us:

Phone: (046) 8867045
Email: inquiries@matlexph.com
Address: Lot 7-J Brgy. Pag-asa II, Alapan, Imus, Cavite, Philippines

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging

Non-Returnable Items

Several types of goods are exempt from being returned:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases
• Gift cards
• Downloadable software products
• Certain health and personal care items

Return Requirements

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in these situations:

• Books with obvious signs of use
• Opened media (CDs, DVDs, video games, etc.)
• Items not in original condition (damaged/missing parts not due to our error)
• Items returned after 30 days of delivery

Refund Process

Once your return is received and inspected, we will notify you of approval/rejection via email. If approved, your refund will be processed to your original payment method within a certain number of days.

Late/Missing Refunds

If you haven't received a refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you still haven't received your refund, please contact us at inquiries@matlexph.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, email us at inquiries@matlexph.com and send your item to:

Gifts

If the item was marked as a gift:

• You'll receive a gift credit for the return value
• A gift certificate will be mailed after we receive the return

If not marked as a gift, refund goes to the original purchaser.

Shipping Returns

To return your product, mail it to:

You are responsible for return shipping costs, which are non-refundable. For expensive items, consider using a trackable shipping service.

Need Help?

Contact us at inquiries@matlexph.com for refund and return questions.